Major Computer Outage Disrupts Public Transport in Poitiers

On August 5, 2025, a significant computer outage caused a complete disruption of the Vitalis bus network in Grand Poitiers. The incident began at 7 AM due to a server issue, leading to all urban buses being recalled to the depot. Communication between bus drivers and the control center was severely interrupted, resulting in the suspension of most services for over an hour.

Only three suburban lines (33, 35, and 36) continued to operate during this period, causing inconvenience for many commuters. Cédric Faivre, the director of the Vitalis network, noted that such a large-scale outage was unprecedented for the system. Normal operations were expected to resume by 8:30 AM, but the incident highlighted the vulnerability of transport systems to technological failures that can impact daily life for residents.